I found Dr. Vickers for be professional and knowledgeable. I have no complaint with the doctor. Also, the back-office staff was very good.
But do have a complaint with the front office, they are unprofessional and, in my opinion, incompetent. Called for an appointment, stated they would call me back, never did, had to send an email to get an appointment. Dr. Vickers has ordered Mri & CT scans with contrast, need to know what to do with my iodine allergy. I have left a message asking for the prior authorization to be put in, I have spoken with the back-office assistant, he stated he would ask them to submit it, I have emailed the office asking for it to be submitted to Humana and why I need time to address the allergy with my PCP. It has not been put in and I have not been contacted.
The front office needs a good professional office manager, to get it straight. It is all over online how horrible this front office is.
Lanora O. | Sep 25, 2023
(...)